We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The information we collect
The type of information we will collect about you includes your name, address, phone number, email address. We will never collect sensitive information about you. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
Protecting your information
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions or concerns about privacy and our use of your personal information then please call a member of the customer support team on or you can contact us by email at alternatively, you can write to us at the address below:
What is a Cookie?
A cookie is a small text file stored on your computer when you visit certain websites. Cookies are essential for us to be able to keep track of your progress through our website and remember such things as what is in your shopping basket and any selections/preferences you change during your visit. They allow us to remember this information for the next time you visit our website.
Cookies are not programs and therefore cannot contain viruses or other malicious software. Nor do they allow the website to interact in any way with your computer settings or files.
To order products from our website, you need to have cookies enabled, but if you don't want cookies enabled, please see the Managing Cookies section for assistance on how to turn them off.
Without cookies enabled on your computer, tablet or mobile phone, you will not be able to make full use of the online shopping and personalized features on our website.
Our cookies don't store sensitive information such as your name, address or payment details – they simply associate you with this information for the duration of your session.
Cookies That We Use
Our Site Cookies:
We use our cookie to track you from page to page, allowing us to remember such things as what you have in your shopping basket. Without it, for example, you would be unable to proceed through the shopping process as the order information would not be retained.
This cookie is used to keep track of whether or not you are logged in, and if so, who you are logged in as. If you are logged in, your shopping basket contents are retained against your user profile in the database. This means that the next time you visit and login to the website, your shopping basket contents can be restored. There is absolutely no sensitive data stored in this cookie - we just store enough information to identify you in our database. This information is fully encrypted.
All cookies used are 'first party' cookies. This means that any cookie set on the website can only be read back from the website. No other website is able to read or access information from any cookie set by the website. We do not use 'third party' cookies which would permit this sort of behaviour by other websites.
Google Analytics Cookies:
This is a system used by many websites to record information about users that visit a website. These cookies are used mainly to enable us to examine the success of our website, to improve our users’ experience and to differentiate between first time visitors to a website and repeat visitors.
If all cookies are disabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching and you won't be able to add products to your basket and purchase them.
Please remember that if you delete or restrict cookies from the Trophy Store website you may not be able to experience the full benefit of some of the features and services the website has to offer.